Job Overview
PPCBL is seeking an Officer Call Centre to handle customer inquiries, complaints, and support banking operations.Key Responsibilities
- Efficiently manage inbound and outbound calls
- Handle customer complaints, inquiries
- Maintain accurate call logs, customer interaction records, and follow-up commitments
- Escalate complex or unresolved issues to supervisors or relevant departments within defined timelines, etc.
- High flexibility for rotating shifts, including nights, weekends, and holidays
- Basic knowledge of MS Office and CRM/CMS systems
Qualification & Experience
Minimum 14 years education from HEC-recognized / foreign institution. Minimum 01 year of relevant or banking experience.Submit Application
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