Officer Call Centre

Job Overview

Officer Call Centre position. Minimum 14 years education from HEC-recognized / foreign institution. Minimum 01 year of relevant or banking experience.

Key Responsibilities

• Efficiently manage inbound and outbound calls
• Handle customer complaints, inquiries
• Maintain accurate call logs, customer interaction records, and follow-up commitments
• Escalate complex inquiries, grievances to supervisors or relevant departments within defined timelines
• High flexibility for rotating shifts, including nights, weekends, and holidays
• Basic knowledge of MS Office and CRM/CMS systems

Application Method

Interested candidates are required to submit the application through web portal https://hrs.ppcbl.com.pk/jobs or email at [email protected] or send CV, to Head Human Resource Division, The Punjab Provincial Cooperative Bank Ltd., Head Office, Lahore at Shahrah-e-Quaid-e-Azam, 5-Bank Square, Lahore (Upto 03 Sep, 2026) in an envelope marked as "Application for the post of ...".

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