Deputy Director (Customer Care)

Role Overview

Applications are invited for the position of Deputy Director (Customer Care) at Pakistan Railways Headquarters Lahore, under the project 'Establishment of Business Development and HR Support Unit, Pakistan Railways'. This appointment is purely on a contract basis under the Project Pay Scale (PPS-09) system for an initial period of two years, potentially extendable based on performance or project completion.

Key Responsibilities

The Deputy Director (Customer Care) will be responsible for overseeing customer service operations, managing client relationships, and implementing performance coaching strategies. The role demands significant experience in enhancing customer experience and service quality. Preference will be given to candidates who possess experience in sales & performance management, staff training, performance coaching, and conducting Sale & service quality workshops.

Qualifications

1. Bachelor's Degree (in any discipline).
2. All degrees must be recognized by PEC/HEC.
Candidates holding foreign degrees must provide an equivalency certificate issued by HEC/PEC.

Experience Required

An overall ten (10) years of post-qualification experience in customer service, client relationship management, and performance coaching is required. Only post-qualification experience is considered for eligibility.

Age Limit

The maximum age limit for applicants is 50 years. This includes any applicable age relaxations as per rules.

Application Process

Interested candidates should apply online through the National Job Portal (NJP) available at https://njp.gov.pk. Ensure your application is submitted within fifteen (15) days following the publication of this advertisement. Incomplete, late, or hand-submitted applications will not be considered. Shortlisted candidates will be called for a test/interview. No travel allowance or daily allowance (TA/DA) will be admissible for attending the test/interview.

Important Notes

Any submission of forged or false documents will result in disqualification and potential legal action. Employees of Government, Semi-Government, or Autonomous bodies must apply through the proper channel, including a No Objection Certificate (NOC) from their department. Pakistan Railways Headquarters holds the right to select, reject, or not fill any position at any stage of the recruitment process without providing a reason.

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