Relationship Executive

Job Scope

As a relationship executive you will be responsible for acquiring, onboarding and managing merchants and dealers onto the company's products.

Key Responsibilities

• Identify, approach, and onboard retailers, merchants, and dealers within assigned areas.
• Educate merchants on company payment methods, features, benefits, and settlement processes.
• Complete merchant onboarding documentation and KYC requirements accurately and timely.
• Provide basic training to merchants on transaction flows, refunds, and reconciliation.
• Address merchant concerns and escalate technical or operational issues when required.
• Conduct field visits as per assigned daily/weekly targets.
• Maintain accurate records of onboarded merchants, activations, and follow-ups and submit daily activity reports, onboarding status, and performance metrics.

Education & Experience

Education: Minimum 16 years of education, preferably, Bachelor's/Master's from a renowned and HEC recognized university or institution/equivalent foreign degree holder institution, preferably in Management, Business Administration, Marketing or any related field.
Experience: Minimum 3-4 years of professional experience, preferably in a large national/multinational organization with at least 1-2 years of professional experience of field sales or business development, preferably within the tech or financial services domain.

Requirements

• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
• Relevant experience in merchant onboarding preferably in the fintech or financial services industry
• Ability to work independently with minimal supervision with willingness to travel within assigned territory
• Knowledge of KYC and regulatory compliance requirements for merchants
• Excellent analytical skills with the ability to interpret data
• Understanding of Fintech, mobile apps, and digital payments
• Applications are invited from Karachi, Lahore & Islamabad.

How to Apply

Candidates who possess the required experience and educational qualifications to undertake this challenging role are encouraged to submit their applications at https://hrsi.careers-page.com/. Only shortlisted candidates will be contacted.

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