Regional Service Quality Manager

About the Job

Meezan Bank, the Premier Islamic Bank, is looking for a dynamic and dedicated professional to join their Service Quality Department as a Regional Service Quality Manager in Karachi. This role is ideal for individuals with a strong background in customer service excellence and banking operations. As a Regional Service Quality Manager, you will be responsible for driving exceptional customer experiences across the assigned customer portfolio and ensuring high standards of service delivery.

Eligibility Criteria and Qualifications

To be eligible for this position, candidates must meet the following requirements:

• Qualification: Minimum Bachelor's degree, preferably a Master's from an HEC-recognized institution or university. Qualification in Islamic Finance will be an added advantage.
• Experience: Minimum 6 years of working experience in a relevant field.

Key Responsibilities

The selected candidate will be tasked with the following responsibilities:

• Driving exceptional customer experience across the assigned customer portfolio.
• Monitoring, analyzing, and improving CX metrics including CS, NPS, complaints, and TATs.
• Partnering with bank-wide stakeholders to minimize service and thematic gaps.

How to Apply

Interested candidates who meet the required eligibility criteria can apply for the Regional Service Quality Manager job by scanning the QR code provided on the official advertisement image.

Submit Application

Get your application noticed! Upload your CV/resume, and we'll connect you with the employer.

Advertisement Image