Product Manager - RAAST P2P Payments (OG-II / OG-I)

Job Overview

National Bank of Pakistan (NBP), 'The Nation's Bank,' aims to support the financial well-being of the Nation by enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, NBP is significantly contributing towards socioeconomic growth with an objective to transform the institution into a future-fit, agile, and sustainable Bank.

In line with its strategy, the Bank is looking for a talented, dedicated, and experienced professional for the following position in the area of Digital Banking based at Karachi. This role of Product Manager – RAAST P2P Payments (OG-II / OG-I) is pivotal in managing and enhancing the RAAST P2P payment system, a key component of the bank's digital transformation journey.

Key Responsibilities

The Product Manager will be entrusted with a range of crucial duties to drive the success of RAAST P2P Payments. These responsibilities include:

• To design customer journeys / UI / UX of RAAST P2P & P2M including QR payments.
• To ensure mitigation of technology-related risks in the digital process and compliance with SBP Prudential Regulations to avoid any non-compliance in digital products operations.
• To work cross-functionally to understand the opportunities and risks associated with bank's engagement with the regulator.
• To participate in the entire development life cycle to ensure documentation required in each phase, in line with the internal and regulatory requirements, is complete and effectively managed.
• To provide actionable insight to management on the financial performance of RAAST phases.
• To work closely with the compliance team to monitor and manage RAAST Project and its enhancements as per SBP guidelines.
• To perform data extraction from different sources, analyze complex data and prepare reports accordingly for statistical analysis.
• To understand business directions / needs to develop solutions and keep regular monitoring through RAAST / MPG MIS portals and dashboards.
• To prepare SOPs, business processes and product manuals for RAAST and related different projects.
• To develop and deliver progress reports, proposals and presentations to various audience including the project team and other stakeholders.
• To liaison with Call Center, vendor, all internal and external stakeholders to gather information pertaining to RAAST complaints and resolve issues on a timely basis.
• To maintain and manage daily, weekly and monthly MIS and preparation of presentation for management related to RAAST including RAAST P&L.
• To work with the RAAST team and perform back-end tasks related to RAAST operations.
• To perform any other assignment as assigned by the supervisor(s).

Qualifications and Experience

To be considered for this role, candidates must possess the following qualifications and experience:

• Educational Qualification: Minimum Graduation or equivalent from a local or international university / college / institute recognized by the HEC. Candidates having a Bachelor's degree in Information Technology / Computer Science / Technology Engineering / Business Administration would be preferred. A Master's Degree and / or any other relevant professional certification(s) will be an added advantage.
• Experience: Minimum 02 years of working experience, out of which 01 year must be in Product Development, preferably in Digital Products. Candidates having hands-on experience of managing RAAST payment system will be preferred.

Required Skills and Knowledge

The ideal candidate should demonstrate proficiency in the following areas:

• Understanding of digital platforms, digital payment gateways and technologies.
• Good understanding and knowledge of ADC channels and RAAST / MPG phases of SBP.
• Knowledge of banking processes and regulations.
• Sound knowledge of product development life cycles and market standard practices.
• Effective relationship management skills.
• Strong Microsoft Office and related database skills.

Employment Details

• Job Type: The employment will be on a contractual basis for three years, which may be renewed on the discretion of the Management.
• Compensation: Selected candidates will be offered a compensation package and other benefits as per Bank's Policy / rules.
• Assessment: Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteria will be invited for a test and / or panel interview(s).

How to Apply

Interested candidates who fulfill the eligibility criteria are encouraged to apply online. Please visit the website www.sidathyder.com.pk/careers and apply online within 10 working days from the date of publication of this advertisement as per the given instructions.

Applications received after the due date will not be considered in any case. No TA / DA will be admissible for the test / interview.

National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.

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