Job Overview
PPCBL is inviting applications for the position of Officer Call Centre from energetic and challenge-oriented professionals.Qualification & Experience
Qualification: Minimum 14 years education from a HEC-recognized / foreign institution.Experience: Minimum 01 year of relevant or banking experience
Key Responsibilities
- Efficiently manage inbound and outbound calls
- Handle customer complaints, inquiries
- Maintain accurate call logs, customer interaction records, and follow-up commitments
- Escalate complex or unresolved issues to supervisors or relevant departments within defined timelines. etc.
- High flexibility for rotating shifts, including nights, weekends, and holidays
- Basic knowledge of MS Office and CRM/CMS systems
How to Apply
Interested candidates are required to submit the application through web portal https://hris.ppcbl.com.pk/jobs or email at [email protected] or send CV, to Head Human Resource Division, The Punjab Provincial Cooperative Bank Ltd, Head Office, Lahore at Shahrah-e-Quaid-e-Azam, 5-Bank Square, Lahore.Submit Application
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