Customer Service Representative

Job Overview

Vanguard is hiring a Customer Service Representative for their remote team supporting a social housing company. We are looking for someone who is confident and professional on the phone and able to communicate comfortably with people from different backgrounds. Your main duty will involve making outbound calls to service users and gathering valuable feedback.

Key Responsibilities

• Make outbound calls to service users (tenants) to ask structured questions.
• Gather feedback about the services they receive and accurately record responses.
• Prepare clear feedback reports and highlight any concerns requiring further attention.
• Communicate professionally and handle inquiries with empathy and clarity.

Requirements & Skills

• Excellent spoken English and strong communication skills.
• Prior customer service experience is preferred.
• Confident, professional phone etiquette.
• Ability to interact comfortably with people from diverse backgrounds.

How to Apply

Candidates who match the requirements should drop their resumes at [email protected].

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