Support Officer

Reporting To

This Support Officer position reports to the Wing Head - Agri. Tech. & Digitalization. This reporting structure highlights the role's integration within the bank's strategic initiatives focused on leveraging technology for agricultural finance and digital transformation.

Educational / Professional Qualification

Candidates are required to hold a minimum Graduation degree from a university or college recognized by the HEC (Higher Education Commission). A Master's degree or an equivalent qualification, along with relevant certifications in Project Management, will be preferred, as they provide a strong foundation for managing technical projects and digital initiatives.

Experience

A minimum of 02 years of overall experience is required, with at least 01 year of specific experience in IT / software / system development. This hands-on experience is crucial for understanding the technical aspects of the role and effectively supporting digital solutions within the banking and agriculture sectors.

Other Skills / Expertise / Knowledge Required

• A fundamental understanding of IT concepts and processes, particularly as they apply within banking and digitalization contexts.
• Proven ability to manage time effectively, prioritize tasks, and provide crucial assistance in coordinating various aspects of complex projects.
• Basic understanding of stakeholder management, including the ability to assist in maintaining effective communication and addressing diverse stakeholder needs.
• Basic understanding of banking operations, with a specific emphasis on digital banking applications within agriculture finance.
• Familiarity with core project management principles and tools, essential for organizing tasks, tracking progress, and generating reports.
• Good written and verbal communication skills, necessary for interacting effectively with team members, stakeholders, and end-users.
• Proficiency in MS Office Suite, including advanced skills in Word, Excel, PowerPoint, and MS Project, for documentation, analysis, and project planning.
• The ability to proficiently document and map existing processes and workflows, systematically identifying areas ripe for digital improvement and innovation.
• Capability to gather and thoroughly analyze data pertinent to business processes, generating insightful observations that directly support decision-making for digital initiatives.
• Skill in conducting comprehensive testing of new digital systems and applications to ensure their functionality aligns perfectly with business requirements, and to accurately identify and report any issues.
• Ability to provide crucial support in gathering feedback and refining requirements from end-users within the Agriculture Business Division, aiming to effectively tailor digital solutions.
• Competence in assisting with the coordination of tasks across various departments and divisions, ensuring clear communication and the timely completion of project milestones.
• Adeptness at recording issues encountered during system testing or process implementation phases, and providing timely assistance in troubleshooting.
• Capability to aid in preparing comprehensive training materials and delivering first-level support to users during their transition to new digitalized processes.
• A foundational understanding of current trends in digital banking and digital solutions specifically within agriculture finance, through basic research.
• Ability to maintain organized and auditable records of all project-related documents, meeting notes, and progress reports.
• Commitment to staying updated on new tools, techniques, and industry standards across digital banking and agriculture finance.

Outline of Main Duties / Responsibilities

• To support the Corporate Sales Manager in proactively identifying and pursuing new business opportunities within assigned territories, contributing to business growth.
• To assist the Corporate Sales Manager in meticulously maintaining relationships with key clients, ensuring their diverse needs are consistently met and addressing any service-related issues promptly.
• To support the Corporate Sales Manager in the preparation of credit request formats, conducting financial spreadsheet analysis, preparing facility structures, ensuring completeness & compliance with bank policies, and submitting comprehensive proposals for approval.
• To liaison with all stakeholders, ensuring that required approvals for credit requests are obtained, responses/queries are addressed timely, and accurate information/documents are provided for decision-makers.
• To maintain the Turnaround Time (TAT) of all pending cases, ensuring that all credit requests are approved within acceptable timeframes.
• To follow up with Regional Offices for timely submission of renewal requests, contributing to the continuous flow of business.
• To conduct thorough market research to gather insights on industry trends, competitor activities, and potential opportunities for strategic alliances, informing business development strategies.
• To assist the Corporate Sales Manager in conducting needs assessments for corporate clients, aligning products and services with their specific business goals.
• To effectively monitor the portfolio, ensure materialization of deferrals, and timely arrangement of insurance(s) through concerned Regional office teams.
• To perform any other assignment as assigned by the Supervisor(s) to support departmental objectives.

Application Method

Interested candidates are invited to visit the official website www.sidathyder.com.pk/careers to apply online. The application window is open for 10 working days from the date of publication of this advertisement, so ensure your application is submitted promptly. Only shortlisted candidates who strictly meet the basic eligibility criteria mentioned above will be contacted for a test and/or panel interview. The employment for the Support Officer position will be on a contractual basis, initially for a period of three years, which may be renewed at the discretion of the management. Selected candidates will receive a competitive compensation package and other benefits in accordance with the Bank's prevailing policy and rules. National Bank of Pakistan is committed to being an equal opportunity employer, welcoming applications from all qualified individuals irrespective of gender, religion, or disability.

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