Offered Salary: 100,000 - 150,000 PKR Age: 18 - 30 years Gender: Both Skills Level: Expert Location: Karachi, Sindh Organization: National Bank of Pakistan Posted on: 2026-08-30

Job Overview

National Bank of Pakistan is looking for dedicated and experienced professionals for the position of Digital Banking Officer - Mobile App Product (OG-III / OG-II) in Karachi. This role involves monitoring customer feedback, assisting in product enhancement, and ensuring compliance with internal policies and regulatory guidelines issued by the State Bank of Pakistan.

Educational and Professional Qualification

Minimum Graduation or equivalent from a local or international university / college / institute recognized by the HEC of Pakistan
Candidate having Bachelor's and / or Master's (recognized by the HEC) in Computer Science and / or relevant field would be preferred

Experience Required

Minimum 02 years of experience in Banking and / or Financial Institution(s) and / or Telecom and / or Fintech, out of which minimum 01 year of experience in Digital App and / or Digital Channels and / or Digital Payments
Candidate having experience in Digital App business growth and payment ecosystems would be preferred

Other Skills / Expertise / Knowledge Required

Strong analytical and technical skills
Strong leadership and communication skills
Understanding of products & services offered in Digital Banking
Understanding of Digital Banking regulations, governance and compliance framework etc.

Outline of Main Duties / Responsibilities

To assist in the day-to-day management of the Bank's Digital App portfolio and support the execution of product initiatives aimed at increasing registration, activation, usage, and customer engagement
To support the implementation of Digital App product strategies, campaigns, and business plans to achieve assigned growth and transaction targets
To coordinate with internal stakeholders to facilitate the launch of new mobile app features, enhancements, and value-added services
To monitor Mobile App performance, including registrations, activation, transaction volumes and customer adoption trends
To prepare and analyze regular management reports, dashboards, and MIS related to Mobile App business performance and Key Performance Indicators (KPIs)
To assist in the planning and execution of customer campaigns, promotional offers, cashback programs, merchant discounts, and awareness initiatives to increase Mobile App usage
To coordinate with Marketing, Branch Banking, Digital Banking, Operations, and Technology teams to ensure successful implementation of Mobile App initiatives and campaigns
To monitor customer feedback, complaints, and service-related issues pertaining to Mobile App and coordinate with concerned departments for timely resolution
To assist in identifying opportunities for product enhancement by conducting market research, competitor analysis, and customer behavior assessments
To ensure compliance with internal policies, operational procedures and regulatory guidelines issued by the State Bank of Pakistan (SBP)
To coordinate User Acceptance Testing (UAT), system enhancements, and product change requests to ensure successful implementation of Mobile App-related projects
To stay updated on developments in the payments industry, Digital Banking trends and regulatory changes to support continuous improvement of the Mobile App
To perform any other assignments and responsibilities as assigned by the Unit / Wing Head

How to Apply

Interested candidates may visit the website www.sidathyder.com.pk/careers and apply online within 10 working days from the date of publication of this advertisement as per given instructions. Applications received after due date will not be considered in any case.

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