Associate Manager Support - IT

About Dolmen Real Estate Management

Dolmen Real Estate Management operates as a distinguished subsidiary of the larger Dolmen Group, a renowned conglomerate with a steadfast commitment to 'Building a Better Future.' The company is a key player in the real estate sector, specializing in the development and management of innovative and high-quality real estate projects. Our philosophy centers on excellence, fostering a progressive work environment where employees are valued and encouraged to grow. Joining Dolmen Real Estate Management means becoming an integral part of an organization that prioritizes both technological advancement and professional development within its corporate culture.

Role Overview: Associate Manager Support - IT

The position of Associate Manager Support - IT at Dolmen Real Estate Management's Head Office in Karachi is a pivotal leadership role within our technology department. This role is designed for a highly skilled and experienced IT professional who can effectively manage and optimize the company's information technology infrastructure and crucial support systems. The successful candidate will be tasked with leading a dedicated IT support team, ensuring that all technical operations function flawlessly and that internal clients receive exceptional support. This is an opportunity to contribute significantly to the operational efficiency and technological robustness of a leading real estate firm.

Key Responsibilities

As an Associate Manager Support - IT, your primary duties will include:

• Team Leadership and Technical Resolution: You will be responsible for managing the IT support team, ensuring efficient and effective resolution of all technical issues. This includes identifying areas for improvement in processes and training the team to enhance their skills and overall performance, fostering a culture of continuous learning and excellence.
• IT Ticketing System Management: Oversee the comprehensive IT ticketing system to ensure that all reported issues are meticulously logged, appropriately prioritized based on urgency and impact, accurately tracked through to resolution, and ultimately resolved in a timely and satisfactory manner.
• Network Diagnosis and Resolution: Proactively diagnose and resolve complex network-related issues to guarantee minimal downtime across all company operations. This involves maintaining optimal network health and ensuring smooth, uninterrupted connectivity for all users and systems.
• Vendor and Service Provider Liaison: Serve as the primary liaison with external vendors and various service providers. Your role will be to ensure the timely and efficient delivery of essential IT services, procurement of necessary equipment, and the provision of comprehensive support, maintaining strong, collaborative relationships.
• System Deployment and Management: Leverage your practical knowledge for the successful deployment and ongoing management of critical systems such as Print Servers and File Servers. This ensures these essential resources are implemented correctly, maintained efficiently, and are always available for company-wide use.

Qualifications and Experience

Candidates applying for the Associate Manager Support - IT role are required to possess either a Bachelor's or a Master's degree in Computer Science from a recognized institution. Holding relevant certifications in IT will be considered a significant advantage, demonstrating a commitment to professional development and specialized knowledge. A minimum of 5 to 6 years of related experience is essential, with a proven track record of hands-on expertise in Level 3 support, advanced troubleshooting techniques, system enhancements, and effective team development. Furthermore, a solid and comprehensive understanding of network troubleshooting and configurations is a mandatory requirement for this position.

Application Method

Interested and qualified candidates are strongly encouraged to submit their applications by the specified deadline of September 10, 2025. For detailed information about Dolmen Group and its various ventures, please visit our official website at www.dolmengroup.com. To apply for this specific position, kindly email your comprehensive resume directly to [email protected]. Please ensure your application clearly highlights your qualifications, experience, and how they align with the requirements and challenges of this exciting role.

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